User Data Deletion Instructions

LeadTime ("we", "us") is operated by Anouk Solutions (Pty) Ltd. This page explains how you can request the deletion of your data from LeadTime, including any data associated with logging in or connecting an account via Facebook or Meta Business services (such as WhatsApp Business account connection).

If you have used LeadTime, we may hold:

• Your account details — name, email address, and password (stored as a salted hash, never in plain text).
• Business profile details — business name, phone number, and any connected WhatsApp Business or email sending configuration.
• If you connected WhatsApp via Facebook/Meta Login: the WhatsApp Business Account ID, phone number ID, and access token needed to send messages on your behalf, obtained with your explicit authorisation through Meta's login flow.
• Message logs — recipient, channel, and delivery status for messages you sent.
• Images you uploaded via the Uploads feature (for example, to send as a photo attachment on WhatsApp) — these may include sensitive documents such as ID photos, stored in our cloud storage provider (Supabase Storage) under a folder tied to your account.

You can request deletion of your LeadTime account and all associated data in either of the following ways:

1. In-app (fastest): Log in to LeadTime, go to Settings → Delete Account, and confirm. This immediately and permanently deletes your account, business profiles, message logs, uploaded images, and any connected WhatsApp/Meta credentials from our systems.
2. By email: Send a deletion request from your registered email address to support@anouksolutions.com with the subject line "Data Deletion Request". Include the email address associated with your LeadTime account. We will confirm your identity and complete the deletion within 30 days, per POPIA requirements.

Once a deletion request is completed, we permanently remove:

• Your account credentials and profile information
• All business profiles and any connected WhatsApp Phone Number ID / Access Token or email sending configuration
• Message logs and delivery history
• All images you uploaded via the Uploads feature

Records we are legally required to retain (for example, billing and payment records needed for tax and accounting compliance) are kept only for as long as required by law, then deleted. We do not retain a copy of deleted message content beyond the deletion process.

Questions about this process or your data can be sent to: